Refund policy

Returns & Refund Policy

Our commitment Your satisfaction matters. If something isn't right with your order, we're here to help.

Right of withdrawal Under French consumer law, you have 30 days from the date of receipt to withdraw from your purchase, without providing any reason.

Conditions for return To be eligible for a return, your item must be: . Unopened and in its original packaging . Returned within 30 days of receipt

Opened or used cosmetic products cannot be returned for hygiene reasons, unless a manufacturing defect or allergic reaction is documented.

Allergic reactions If you experience an allergic reaction to one of our products, contact us at contact@nuricosmetics.co within 30 days of purchase. We will process a full refund upon receipt of a medical certificate or clear documentation of the reaction.

How to return . Email us at contact@nuricosmetics.co with your order number and reason for return . We will send you a return confirmation within 24 hours . Ship the product back to us — return shipping costs are at the customer's expense . Once we receive the returned item, we will process your refund within 14 days

Refunds Refunds are issued to the original payment method. Processing time may vary depending on your bank or payment provider.

Damaged or incorrect items If you receive a damaged or incorrect item, contact us immediately at contact@nuricosmetics.co with a photo of the product. We will offer a full refund or replacement at no additional cost.

Exceptions The right of withdrawal does not apply to: . Opened cosmetic products (for hygiene reasons) . Products returned after 30 days

Contact For any return or refund request: contact@nuricosmetics.co